FAQs

1. When will my order ship ?

We at MYSOULANDSPIRIT STORE know that our customers want their orders as soon as possible, and we do our best to get all orders processed and shipped out immediately.

You can expect your merchandise to arrive within 10 -16 days of purchase.

For some special items, the duration of shipping depends on the product and location. You can get more detail info at HERE

2. Do you offer wholesale pricing?

Sorry, right now we don't have a wholesale program. Maybe in the future.

3. What methods of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express... and all other major Credit Card

4. What is your replacement/return policy?

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge.

We typically do not accept returns and resend due to user error such as incorrect selection of sizes, designs, colors, etc.

For more detail info, you can see at HERE

5. Modifying or changing an order (size/color/design/address..)

After your order has been placed, you have 24 hours to contact our Customer Service and request order modifications. Please submit request at: HERE

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it. Thanks for your understanding.

6. I'm having issues placing an order

We’re sorry to hear that you’re unable to place an order. Hope this article can help you. Read it at HERE

If you still had a problem. Please contact our Customer Support at HERE and we will work on resolving the issue as soon as possible.

7. I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts. 

Can’t find it? No panic, just visit our Customer Support Center, we will help you!

8. My order is missing or defective or I received the wrong item, what should I do?

We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order, please contact our Customer Support and submit your ticket at HERE

For more detail info, you can see at HERE

9. I ordered more than one, why did I only receive one?

We process your orders through different warehouses all around the globe. Our stock is spread out over multiple fulfillment centers, so you can get items faster. Therefore, when you order multiple items at a time they may be shipped separately. You may receive one item before the next one - so no need to worry if you don't receive them all at once, know they are on their way and they will get to you.

10. How to contact Support ?

We don't accept a phone call. If you need our help, feel free to visit our Customer Support Center and you can Submit A Ticket. Don't worry, we will reply soon!